Haultro Workspaces. Five role-based user interfaces in one waste management platform. Haultro by Viceroy NM provides dedicated workspaces for five user roles: Administrator with full platform control including operations dashboard, financial analytics, Viceroy Intelligence Engine, unrestricted AI Chat with tool calling, and system configuration. Operations Manager with route management, fleet and driver control, alert response, client management, and full AI chat for operational queries. Driver with mobile-first portal featuring personal dashboard, stop-by-stop route completion, one-tap Google Maps and Apple Maps navigation, XP gamification with 11 achievement types and streak bonuses, and read-only AI chat. Client with self-service portal including bin dashboard with real-time fill levels, on-demand pickup requests with dynamic AI pricing, fill level visibility, and contract viewer. Enterprise Admin with multi-organization portfolio dashboard, organization management, Portfolio Intelligence with cross-org AI analytics, per-organization LLM provider configuration, and platform-wide audit logging. Architecture features include 5 user roles with JWT-based role claims, 150 plus API endpoints with role-based access control, 20 plus PostgreSQL tables with organization-level data isolation, 9 background workers, WebSocket room-based real-time events, and multi-tenant security model.

Role-Based Access

Five personas. One platform.

Every user sees exactly what they need. Nothing more, nothing less. From the CEO's portfolio dashboard to the driver's mobile route view. Built on multi-tenant architecture with strict role-based access control.

5
User roles
150+
API endpoints
20+
DB tables isolated
9
Background workers
Personas

Pick a role. See their world.

Each card is a tab. Click any role to see exactly what they see, what they can do, and what's locked off from them.

Haultro Administrator workspace. Full operations dashboard with KPI cards, fleet map, AI recommendations, and financial analytics
Full Access

Administrator Workspace

Complete platform control with every module unlocked. The Administrator sees the full operations dashboard, manages all users and settings, accesses financial analytics, runs AI intelligence reports, and configures the entire system. This is the CEO and operations director's view.

Full Operations Dashboard
Live KPIs, fleet map, AI recommendations, alert center. The complete command view.
Financial Analytics
MRR, ARR, gross profit, client profitability, cost parameters. Admin-only access.
Intelligence Engine
Generate streaming AI reports, client health analysis, 30/60/90-day action plans.
Full AI Chat
Unrestricted Haultro AI Chat with tool-calling. Query, generate, assign, resolve.
System Configuration
User management, contract setup, SLA rules, cost parameters, shop management.
Haultro Operations Manager workspace. Route management, fleet tracking, driver dispatch, and alert response
Operations Focus

Operations Manager Workspace

The day-to-day operations hub. Managers focus on route planning, fleet management, driver assignments, alert handling, and client communication. Same dashboard as Admin but scoped to operational modules. No financial or system configuration access.

Route Management
Create, schedule, optimize, and push routes to drivers. Full Scheduler, History, Analytics access.
Fleet and Driver Control
Real-time GPS tracking, driver assignments, nearest-driver dispatch, compliance tracking.
Alert Response
Monitor, acknowledge, and resolve alerts across all severity levels. Manage escalation workflows.
Client Management
View client details, service history, bin assignments, and contract status. Generate reports.
AI Chat Access
Full AI chat capabilities for operational queries. Route generation, bin lookups, anomaly resolution.
Haultro Driver mobile portal. Stop-by-stop route completion with XP gamification and one-tap navigation
Mobile-First

Driver Mobile Portal

A dedicated mobile-friendly portal designed for the field. Drivers see their assigned routes, complete stops one by one, earn XP, and navigate to the next pickup. All optimized for one-handed phone use in the truck.

Personal Dashboard
Today's route, completion progress, XP score, streak status, leaderboard ranking.
Stop-by-Stop Completion
Tap through each stop with bin details, navigation link, and one-tap completion confirmation.
One-Tap Navigation
Opens Google Maps or Apple Maps directly to the next stop. Zero manual address entry.
XP and Gamification
11 achievement types, 7-day and 30-day streak bonuses, org-wide leaderboards.
Read-Only AI Chat
Ask questions about routes, bins, or schedules. Cannot take system actions.
Haultro Client self-service portal. Bin dashboard, on-demand pickup requests with AI pricing, and contract viewer
Self-Service

Client Self-Service Portal

Your customers get their own branded portal. They can track their bins, see fill levels, request on-demand pickups with instant AI pricing, view upcoming schedules, and review their contract terms. All without calling your office.

Bin Dashboard
Overview of all assigned bins with real-time fill levels, last service date, upcoming pickups.
On-Demand Pickup Requests
Request extra pickups with instant dynamic AI pricing factoring size, urgency, fleet load.
Fill Level Visibility
Clients see current fill summaries so they know when their next service is coming.
Contract Viewer
Review active contract terms, SLA metrics, service frequency, and compliance status.
Haultro Enterprise Admin dashboard. Multi-organization portfolio management with cross-org AI analytics and centralized control
Portfolio View

Enterprise Admin Dashboard

The franchise operator's command center. Manage unlimited organizations from a single dashboard with portfolio-wide KPIs, cross-org AI intelligence, centralized billing, and per-organization AI provider configuration.

Portfolio Dashboard
Aggregated KPIs across linked orgs. Revenue, bins, fleet utilization, compliance at a glance.
Organization Management
Create, invite, link, and unlink organizations. Each gets independent settings.
Portfolio Intelligence
AI-generated cross-org comparative analytics. Benchmark performance and identify best practices.
LLM Provider Config
Choose AI providers (Claude, OpenAI, Google) independently per organization based on needs.
Audit Logging
Platform-wide compliance-grade audit trail across every action in every organization.
Architecture

Built for multi-tenancy from day one.

The platform's architecture ensures complete data isolation between organizations while enabling cross-org intelligence at the portfolio level.

5

User Roles

Admin, Manager, Driver, Client, Enterprise Admin. Each with precisely scoped permissions and views. Role assignment happens at the organization level.

150+

API Endpoints

Every endpoint enforces role-based access control. Drivers cannot access financials. Clients cannot see other clients. Enterprise Admins see everything across orgs.

20+

Database Tables

PostgreSQL with organization-level data isolation. Every query is scoped to the user's org. Cross-org queries only execute for authenticated Enterprise Admins.

9

Background Workers

Scheduled jobs run per-organization. SLA checks every 15 minutes, alert correlation every 30 minutes, daily maintenance predictions, weekly intelligence reports.

Real-Time Events

WebSocket connections with room-based architecture. Users only receive events from their organization. Enterprise Admins subscribe to all linked org rooms.

Security Model

JWT authentication with role claims. Every API request validates org membership plus role permissions. No cross-tenant data leakage by design.

Frequently Asked

Workspace questions, answered.

How roles, permissions, and multi-tenant access actually work.

What user roles does Haultro support?
Haultro supports 5 distinct user roles: Administrator (full platform control including financials, AI intelligence, and system configuration), Operations Manager (routes, fleet, drivers, alerts. No financial access), Driver (mobile portal with stop-by-stop completion, XP gamification, and read-only AI chat), Client (self-service portal with bin tracking, on-demand pickups, and contract viewer), and Enterprise Admin (multi-organization portfolio management with cross-org AI analytics and per-org LLM configuration).
Does Haultro have a mobile app for drivers?
Haultro provides a dedicated mobile-friendly driver portal with personal dashboards, stop-by-stop route completion, one-tap navigation integration (Google Maps/Apple Maps), XP gamification with 11 achievement types and 7-day/30-day streak bonuses, and read-only AI chat access. It is optimized for one-handed phone use in the truck.
Can my clients access their own portal in Haultro?
Yes. The Client Self-Service Portal gives your customers their own dashboard with real-time bin overview and fill levels, on-demand pickup requests with instant dynamic AI pricing, upcoming pickup schedules, and a contract/SLA viewer. All without calling your office. This typically reduces inbound support calls by 60%.
What can the Operations Manager see vs the Administrator?
Operations Managers have the same dashboard as Administrators but scoped to operational modules only. They can manage routes (create, schedule, optimize, push), fleet and drivers (GPS tracking, assignments, dispatch), alerts (monitor, acknowledge, resolve), and clients (details, history, reports). They cannot access financial analytics (MRR, ARR, profitability), system configuration (user management, cost parameters), or the Intelligence Engine for strategic reports.
What does the Enterprise Admin dashboard include?
The Enterprise Admin Dashboard is designed for franchise operators managing multiple organizations. It includes a portfolio dashboard with aggregated KPIs across all linked organizations, organization management (create, invite, link, unlink), Portfolio Intelligence with AI-generated cross-org comparative analytics, per-organization LLM provider configuration (Claude, OpenAI, or Google per location), and platform-wide compliance-grade audit logging across every action in every organization.
How does Haultro enforce role-based access control?
Haultro uses JWT authentication with embedded role claims enforced on all 150+ API endpoints. Every API request validates three layers: identity (who you are), organization membership (which tenant), and role permissions (what you can access). Drivers cannot access financial data. Clients cannot see other clients' information. Only Enterprise Admins can perform cross-organization queries through the Portfolio Intelligence module. WebSocket events use room-based architecture scoped to organization ID.
See Your Workspace

Pick your role. See it live.

Book a demo and we will walk you through the workspace that matches your role. Whether you are the CEO, the dispatcher, or the driver. Real workflows, real data.

Book a Demo View Pricing